ADULTS-ONLY PROPERTY

Onsen Hotel and Spa was developed for an adult clientele seeking a tranquil atmosphere and is therefore unsuitable for children under 18 years old.

CHECK-IN AND CHECK-OUT TIME

Check-in is at 3:00 pm and check-out is before 11:00 am.

GUARANTEE POLICY

All reservations must be guaranteed with a valid credit card at the time of booking. A $100 security deposit will be held upon check in, for incidentals.

CANCELLATION / MODIFICATION POLICY

Cancellation and modification policies depend on the hotel rate booked. Please check our rate policy for more information.

PARKING

Parking is free.

SPA HOURS

9AM – 6PM

POOL HOURS

7AM – 11PM

FITNESS CENTER

Available 8AM – 8PM

PET POLICY

Pet fee is $49/dog and covers 5 nights of pet stay. A maximum of 2 well-behaved pets are allowed per room with a total limit of 40lbs. Only dogs are allowed. No other pets are permitted and they can’t be left alone in the room.

BREAKFAST

We offer a continental breakfast basket, served daily from 7:30am to 10am.

CONCIERGE HOURS

Our lobby is open daily from 8:00 a.m. to 4:30 p.m. If you plan to arrive after 4:30 p.m., please contact us in advance so we can provide self-check-in instructions.

OCCUPANCY AND LOCAL TAX

Transient Occupancy Tax of 12.195% is charged on the room rate only.

GUEST IDENTIFICATION REQUIRED

Guests will be required to present a valid credit card and government issued identification at check-in that matches the guest name on the reservation. If you are using a company or other party’s credit card, an authorization form is required and must be on file at time of check-in.

ACCESSIBILITY

We have one ADA compliant room on-site. If needed, please ensure it is requested at the time of reservation.

SMOKE-FREE

We are a 100% smoke-free property. Smoking is not allowed in any guest-room, deck, balcony or public areas. If smoking occurs, there will be a $250 cleaning fee per night charged to your credit card.

HOUSEKEEPING

Our housekeeping staff will enter daily for stay-over guests (more than one night) to freshen bathrooms, empty trash cans and make the bed. If any additional amenities are needed, please contact the front desk.

LATE CHECK-OUT

A late checkout fee of $50 will apply for any departures after the standard checkout time.

EARLY CHECK-IN

An early check-in fee of $50 will apply for any arrivals prior to the standard check-in time. Please contact the front desk to inquire about availability.