Hotel Policies
ADULTS-ONLY PROPERTY
Onsen Hotel and Spa was developed for an adult clientele seeking a tranquil atmosphere and is therefore unsuitable for children under 18 years old.
CHECK-IN AND CHECK-OUT TIME
Check-in is at 3:00 pm and check-out is before 11:00 am.
GUARANTEE POLICY
All reservations must be guaranteed with a valid credit card at the time of booking. A $100 security deposit will be held upon check in, for incidentals.
CANCELLATION / MODIFICATION POLICY
Cancellation and modification policies depend on the hotel rate booked. Please check our rate policy for more information.
PARKING
Parking is free.
SPA HOURS
9AM – 6PM
POOL HOURS
7AM – 11PM
Fitness Center
Available 8AM – 8PM
PET POLICY
Pet fee is $49/dog and covers 5 nights of pet stay. A maximum of 2 well-behaved pets are allowed per room with a total limit of 40lbs. Only dogs are allowed. No other pets are permitted and they can’t be left alone in the room.
BREAKFAST
We offer a complimentary continental breakfast, served daily from 7:30am to 10am.
CONCIERGE HOURS
Our lobby is open everyday from 7am to 11pm.
OCCUPANCY AND LOCAL TAX
Transient Occupancy Tax of 12.195% is charged on the room rate only.
GUEST IDENTIFICATION REQUIRED
Guests will be required to present a valid credit card and government issued identification at check-in that matches the guest name on the reservation. If you are using a company or other party’s credit card, an authorization form is required and must be on file at time of check-in.
ACCESSIBILITY
We have one ADA compliant room on-site. If needed, please ensure it is requested at the time of reservation.
SMOKE-FREE
We are a 100% smoke-free property. Smoking is not allowed in any guest-room, deck, balcony or public areas. If smoking occurs, there will be a $250 cleaning fee per night charged to your credit card.
HOUSEKEEPING
Our housekeeping staff will enter daily for stay-over guests (more than one night) to freshen bathrooms, empty trash cans and make the bed. If the “Do Not Disturb” sign is on the door, the housekeeping staff will not enter the room. If any additional amenities are needed, please contact the front desk.
