12921 Tamar Dr, Desert Hot Springs, CA 92240

Hotel Policies

NO SMOKING, VAPING ETC. in guest rooms and non- designated areas. Smoking of any kind in guest rooms will result in a $250 fine. 

 

CHECK-IN TIME, CHECK-OUT TIME, AND LATE ARRIVALS

Check-in time begins at 1:00 pm, however if your room is ready prior, we will be happy to check you in earlier.

Check-out time is 11:00 am. 

 

ONE NIGHT DEPOSIT REQUIRED AT TIME OF BOOKING

At time of booking, we require a credit card deposit equal to the first night’s stay, plus tax.

At check-in, you will be charged the remainder of your stay.

If you choose to use a debit card to guarantee and pay for your stay, your bank will automatically hold additional funds, beyond the expected amount due, to cover any incidental charges. 

Onsen Hotel is an adult facility, ID is required at check in for all guests. 

 

SEVEN-DAY CANCELLATION POLICY

If you cancel your reservation seven days or more prior to your arrival date, your initial deposit will be refunded minus a $25 processing fee.

If you cancel your reservation within seven days of your arrival date, or fail to cancel your reservation and fail to arrive, you will forfeit your deposit and be charged for all nights included in your original reservation.

Should you need to cancel your reservation, please call us at _____________ .

 

Group Reservations: Three or more rooms, either booked together or individually by parties traveling together, constitutes a group reservation. Group reservations may require payment at the time of booking and a 30-to-60-day cancellation policy. An additional group booking fee may be required. These policies supersede policies shown on an individually booked reservation.

Holiday or Special Event Periods: Reservations during special event or holiday periods are subject to a longer cancellation policy, which will be stated in the confirmation notes. Should you not cancel your reservation within the specified timeframe, you will be charged for all nights of your original reservation. Additionally, a minimum night stay may be required, and early departures will be charged for the original reservation.

 

EXTENDED STAYS 

Reservations for seven days or more are subject to pre-payment of the entire amount at the time of reservation.

A 14-day cancellation policy applies to extended stays.

For all reservations canceled 14 days or more before the date of arrival, your deposit will be refunded minus a $25 processing fee.

Cancellations within 14 days of arrival, will forfeit 50% of the entire amount of the stay, plus tax.

 

EARLY DEPARTURE POLICY

Once checked-in, early departures are charged for the entire length of the original reservation.

 

OCCUPANCY & TOURISM TAX

Transient occupancy tax and a tourism tax is charged on the room rate only.

 

RESERVATIONS MADE THROUGH ONLINE 3RD-PARTY AGENCIES SUCH AS EXPEDIA.COM

We highly recommend that you reserve directly with the hotel to receive the best rate, however, you may use third-party agents such as Expedia.com.

Should you need to cancel your reservation, you must do so through their website.

If we need to contact you about important information regarding your reservation, we will be unable to do so as only the online travel agent has your contact information.

Please call us at _____________ if you have any questions about your reservation.

Safes are available in your room.

We are not responsible for any items or valuables left in the guest-room.

 

DOG POLICY

We have 4 dog-friendly guest-rooms at the hotel.

An advance dog reservation is required, and an additional non-refundable fee will be added to your folio.

Please contact the hotel directly to discuss availability, policies, and fees.

A service animal, as acknowledged by the Americans with Disabilities Act, is welcome to accompany their owner while staying at the hotel.

 

ADDITIONAL GUESTS 

Room rates are based on single or double occupancy.

 

ACCESSIBILITY AT Onsen

We have one fully accessible guest rooms available.

Please contact a staff member for details about the accessibility features of the guest rooms and common areas.

Guests are invited to ship items to the hotel to arrive no more than 48 hours prior to reservation date. Please note that any shipment is made at the guest’s own risk and the hotel is not responsible for lost, stolen, or late deliveries. For multiple or large Amazon shipments we recommend using Amazon Locker and are happy to assist with identifying the most suitable locker location.

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Your chic desert oasis awaits in Desert Hot Springs